If you're not happy with your purchase, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return! All returns must be unused and in their original condition.
To start a return, you can fill in the form below or contact us directly at firstname.lastname@example.org. Please provide your name, order number, product and reason for return. Please note that the cost of return will need to be covered by the customer, as we do not offer free returns (except for the Pianta Light Bulb, however not when included in the stand bundle). We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Holiday Return Policy
Items purchased that are received between November 23, 2022 and December 25, 2022, may be returned through January 9, 2023. Please note that all other terms and conditions provided in the Standard Return Policy are still applicable with respect to such items purchased. All purchases received after December 25, 2022 are subject to the Standard Return Policy.
Have A Question? We're Here To Help.
Please reach out to us at: email@example.com. Please include order number, date of purchase and delivery address.